Shipping & Delivery

At Verve (a unit of SUNDARAM ENTERPRISES), we take the utmost care to ensure your bespoke garment reaches you in perfect condition, on time, and beautifully packaged.

1. Delivery Areas

• Gwalior City: Free in-store pickup is available from our boutique at Plot No. 14, B-Block, Chetakpuri Gate, Gwalior, MP 474001.
• Pan-India Delivery: We deliver across India through trusted courier partners including DTDC, Blue Dart, and India Post.
• International Shipping: Available on request. Please contact us for international delivery charges and timelines.

2. Delivery Timelines

• Custom / Bespoke Orders: 15 to 45 days from order confirmation, depending on the complexity of design, embroidery, and fabric availability.
• Bridal Lehengas & Heavy Occasion Wear: 30 to 60 days recommended. We advise placing bridal orders at least 2–3 months before the event.
• Minor Alterations / Ready Adjustments: 3 to 7 business days.
• Shipping Transit (after garment is ready): 3–7 business days for domestic delivery, depending on your location.

3. Shipping Charges

• In-Store Pickup (Gwalior): Free of charge.
• Domestic Shipping: ₹200–₹500 depending on the package weight and destination. Free shipping on orders above ₹15,000.
• International Shipping: Charges will be communicated on a case-by-case basis depending on the destination country.
• Shipping charges, if applicable, will be communicated and confirmed before dispatch.

4. Packaging

• All garments are carefully ironed/steamed, wrapped in acid-free tissue, and packed in our signature Verve boxes.
• Heavy bridal garments come with additional protective packaging to prevent damage during transit.
• Dupatta and accessories are packed separately with care instructions included.

5. Order Tracking

• Once your garment is dispatched, you will receive a tracking number via WhatsApp and/or email.
• You can track your shipment through the courier partner's website or by contacting us directly.

6. Delivery Issues

• If your garment arrives in a damaged condition, please do not accept the delivery and contact us immediately.
• In case of any discrepancy, contact us within 48 hours of receiving your order with photographs.
• Replacement or rectification will be provided at no additional cost for genuine manufacturing defects.

7. Returns & Exchanges

• Custom-made garments are non-returnable and non-exchangeable unless there is a manufacturing defect.
• Minor alterations after delivery can be arranged — simply bring the garment to our boutique or ship it back with the fitting details.
• For more details on returns, refer to our Terms & Conditions.

8. Contact for Shipping Queries

For any questions about your order, delivery status, or shipping, please reach out to us:

SUNDARAM ENTERPRISES (Verve)
Plot No. 14, B-Block, Chetakpuri Gate, Gwalior,
Madhya Pradesh, India — Pin: 474001
Phone / WhatsApp: +91 88780 20002
Email: info@vervecouture.in